Products and Services

What does your business need? We can customise our expert services to your business and budget.

Information

Product and Service Pages

Clear and Simple Communication

We’re not here to confuse you with technical jargon. We’re here to help.

Flexible Solutions

Remote or onsite, small business or nationwide company, regular or unique business hours. We’re on it.

Certified Experts

In our Microsoft Certified company, technicians regularly pass certification exams to prove their expertise. You can relax knowing you’re dealing with qualified experts.

Real World Perspective

Honest, professional services and practical, cost-effective solutions.

Customised for You

Every business (and budget) is different. So is your IT plan.

Need help or clarification? Here are some Frequently Asked Questions about our business. If you can’t find your answer or would like more information about a topic, feel free to get in touch with us through email or give us a call!

Will I be able to understand your IT advice/support?

Absolutely. Our policy for IT support both remote and on-site is to communicate in plain English, not confusing technical jargon. We understand that our clients are just trying to find the best options for their business IT, and we want to help by being as clear, honest, and understandable as possible.

What are Managed Services?

A Managed IT Service is when a client engages a third party provider to become their IT Department. That outside company can then proactively manage, maintain, and secure your IT assets.

Managed Services benefit you by protecting your network and data, providing specialist experience, reducing unexpected costs, and expert recommendations tailored to your business and budget. Find out more about Managed Services here.

Can you liaise with my preferred provider?

We will always liaise with your preferred provider, and can often recommend reliable third party providers for other services that you may need.

Do you install powerpoints or wall cabling?

We are not electricians, so we don’t install powerpoints or wall cabling. However, we can often recommend a reliable third-party provider for you from our extensive industry experience. 

Do you sell or install security cameras?

No, we are not security system installers, so we don’t provide that service. However, we can often recommend reliable third-party providers, and liaise with your provider to ensure that your security systems are integrated with your IT network where this is a feature of the system. 

Is there a fee for quotes or consultations?

Consultations, appointments and chats are all free. Our policy is no cost, no obligation – meaning that you can schedule a no-cost chat or consultation any time without the obligation to engage our services.

 We will always be upfront and transparent about which services we charge for and the costs. If you’re ever unsure, just ask us! We’re more than happy to reassure you.

What happens when I contact you?

When you call the office, you will be answered by one of our dedicated Customer Care team and connected to one of the technicians. No need to worry about awkward calls and explanations: at Rampant, every staff member interacting with you has a background in IT- even the receptionist!

You can go to our contact page here and talk to us via phone or email, or set up an appointment to come in or have us visit you.

A technician will visit your office, assess your current systems, and then discuss short, medium and long term goals and your vision for the future.

We will then work out a plan to get you from where you currently are, to where you want to be, considering your budgets, productivity and time requirements.

Do you provide Internet Services?

No, we are not an Internet Service Provider (ISP) but we can recommend reliable third party providers for other services that you may need, and liaise with your preferred provoder to address any related issues you may be having.

Do you repair/sell office phones or smartphones?

No, we don’t- however, we can assist you to set up BYOD secure to your network and access office technology (e.g receiving emails on your phone).

Do you design websites?

Web design is not one of our services. However, we can assist with website security certificates (SSL certificates), domain names and other technical components related to websites. 

Rampant Technology has vast experience in the configuration, maintenance and repair of business networks ranging from 2 user operations up to 100+ user systems spanning multiple locations.

Make sure you are getting what you pay for with your office network- contact us for any questions you may have about your network and computer system.

New Office setups

Office relocations

Multi-linked offices (Wide Area Networks)

Remote Desktop Services

Small Business Servers

LAN (local Area Networks)

LAN’s are the typical office network setup. All workstations are connected to a central server(s) for file and printer sharing etc. These networks are limited to a single geographical area and don’t require the use of the internet to link workstations together.

WAN (Wide Area Networks)

WAN’s cover large geographical areas and are used for linking LAN’s together. They are privately owned networks that use the internet as a medium for joining all their networks together. Meaning multiple networks spread nationally or globally can function as a single network.

RDP (Remote Desktop Services)

This is a technology that allows users to access applications and other resources on their network from a remote location. Using a Virtual Private Network (VPN) and depending upon internet speed, the user experience is like physically sitting inside your office. This kind of technology is rapidly becoming popular for people who need access to their company data while away from the office.

 

Cloud and Infrastructure

Become instantly scalable in the cloud vs being compelled to retain on-premises infrastructure.

Do you have a disaster recovery plan for your data?

Make your data secure with a company that will help protect what’s important to your business.

Safeguard from fire and disaster

Protect against theft

Be prepared for hardware failure

Survive data corruption

Avoid unnecessary downtime

Any data that is of importance to you should be protected from loss or damage. Choosing the right backup solution is dependent on 4 main factors:

Capacity

The backup media or storage facility must be large enough to store all your critical data – now and into the future. We deal with onsite, offsite, and cloud backup systems.

Automation

Having your backup system scheduled to start / stop / send reports automatically means they can run after hours and run unattended, saving time and money. Our design process also facilitates setting up your new system incrementally.

Price

A more sophisticated backup system often comes with an increased price tag.

Speed

Most data is typically in use during business hours, meaning an after-hours backup is usually required. Depending on the amount of data being backed up, an appropriate system must be used to ensure the backup process completes before the next business day. Other important factors include the reliability of your internet connection.

Location

The location of your backup data is vital. External hard drives are ultimately susceptible to damage or failure, and cloud backups require safeguards against data theft, encryption and loss of access. Have questions or concerns about the safety of your data? We have answers.

USB Portable Hard Drives

These devices are the ideal choice for reliable off-site backups. For the large majority of small businesses, USB hard drives is what Rampant Technology recommends.

Benefits include:

  • Plug and play feature (can be used on any PC)
  • Inexpensive
  • High capacity
  • Zero maintenance
  • High speed backup
  • High speed restore

R.A.I.D (Redundant Array of Inexpensive Devices)

RAIDs are a collection of hard disk drives logically joined together, creating a single drive that communicates with MS-Windows. The primary function of this system is to protect you from hard disk failure. If a disk in the array fails, the system continues to run and the failed unit is physically replaced with zero data loss. There are a range of different RAID designs, with different advantages and disadvantages. The easiest one to understand is the mirror RAID known in the tech world as RAID1.

All servers housing data should have this RAID at a minimum.

 

New options for cloud integration are emerging all the time, making it difficult for businesses to choose their best option. We make that process simple and reliable.

We will assess your business needs in detail to provide a cloud solution that matches your requirements. We can assist you to transition smoothly and provide excellent value.

Customised for you

Smooth transition

Value for investment

Up to date infomation

Infrastructure

It is possible to seamlessly blend infrastructure and cloud. As well as cloud computing and on-premises infrastructure maintenance, Rampant offers  clients the option of designing a hybrid cloud set-up. Much infrastructure has cloud-like flexibility; for example, hyperconvergence is efficient and makes managing your environment easier. Other dedicated solutions, such as those for storage, also have their place. We can advise you on what is still current and relevant for your business.

Cloud

New options emerge all the time. We will assess your needs in detail to provide a cloud solution that matches your business requirements. Then, we can assist you to transition smoothly, all the while providing excellent value.

Whether it is infrastructure or cloud, talk to us today about readiness for the digital economy and preparing your strategy for the future.

Our expert technicians are available to provide onsite support.
It’s IT for your business, at your place of business. 

We arrange times with our clients to travel to their businesses and get to know their system and network in person, as well as responding to their calls.

Our aim is to provide an efficient and helpful service with minimal interruptions to your office.

Personal and prompt

Quality maintenance, repair and installation

Onsite service for South East QLD

Remote support for anywhere

Simply expert help

Remote Support

What if you could enjoy real time assistance on your PC, and faster computer support? The solution is called ROSS.

ROSS (Rampant Office Support System) monitors your systems in real time, checking for Windows updates and fixing known issues before they happen, as well as many other features. It also contains software that allows our support team to access your PC via the Internet from our office – as if we were sitting at your desk. We can assist you with support questions, upgrades, training and general troubleshooting. We value your peace of mind, so we’ve also made sure that this support solution can only be initiated by you. 

Having a technician view your computer screen, watch your process, and take control while you watch means that you have someone attending to your needs when you need them.

 

How does it work?

Once configured, it appears as Tray icon (near the clock). This gives us access to your PC. It’s that easy!

You will know when it is operational because a banner will appear across the top of your screen telling you which Technician is helping you.

You will need:

  • some configuration work performed on your PC
  • internet connection on the same computer that you require remote support.

Please Note: Remote Support is a service offered to Rampant Technology Service Agreement clients.

Providing this type of assistance to casual clients is offered at Rampant Technology’s discretion with upfront payment required.

What if I can’t get a fast internet connection at my premises?

You should contact your telecommunications provider and/or lobby your local member of parliament. Broadband is considered an essential service for businesses, and Telstra in particular has committed to the provision of this service in regional areas.

The right parts for the right price.

Rampant supplies servers, workstations, software and hardware for computers and networks in a timely fashion.

Rampant Technology does not actively sell hardware & software components to the general public. However, we do stock a moderate range of typically used components for our client base. This ensures that we are ready to promptly supply servers, workstations, software and hardware for computers and networks.

Quality components

Prompt, customised service

Servers and workstations

Computer hardware and software

Stock for our clients

System Builds

Servers & workstations built by Rampant Technology use only quality components from reputable brand names such as Intel® & Asus®. They are custom designed to make sure they are capable of matching the intended workload whilst still being cost effective. Unlike all off the shelf products from 3rd party vendors, Rampant Technology built units come with all the latest Microsoft Service Packs and other software updates. Systems can also be supplied pre-configured ready for your network.

Partners

Our partners are our preferred suppliers and providers of software, hardware and licensing. Rampant maintains these partnerships due to our shared values of quality and leadership in industry.

Microsoft

REI Master

Cisco

Webroot

Rhipe

Connectwise

Sophos

AVG

Kaseya

ID Agent

Let’s get down to business. 

Service Agreements are maintenance packages designed to keep your network operating at its full potential.

Detecting and correcting faults in your system before they become a problem is the logical approach to preventing costly unscheduled downtime.

Depending on the size of your company and the level of service required, there are 3 levels of Service Agreements that we can offer you.

These are designed to assist your budget for your IT, whilst still allowing us to cater to your needs with minimal disruption to your office.

Range of options for all businesses

Managed IT services

Scheduled maintenance and repair

Adaptable to your budget

Building a reliable and enduring partnership

Transparent, accommodating contracts

Standard Business Support Plan

Designed for businesses with a smaller infrastructure where routine scheduled maintenance and computer support services are required without committing to or setting an annual budget.

The Standard Business Support Plan provides access to superior IT support services on demand as needed, and is backed by routine scheduled preventative maintenance.

Routine scheduled maintenance is a feature of this Plan. Your investment in preventative maintenance reduces the chance of problems occurring, and we respond with discounted service rates for all services for the entire computer system.

 

Included Services

  • Regularly scheduled onsite and remote preventative maintenance services supplied at the applicable discounted rate
  • Technical support, repairs, troubleshooting services on demand as requested, supplied at the applicable discounted rate
  • A significant 25% discount on all service fees for any work that falls outside the Support Plan
  • A regular quarterly confirmation that the system antivirus software is valid, active and correctly updating
  • A regular quarterly check of the system data backups
  • Loan equipment at no charge (only if available and excludes freight costs)
    Guaranteed next business day response to all queries
  • Same business day response (within 8 business hours) to system down or Server down situation
  • Interacting with third party suppliers where necessary for the successful resolution of technical issues
  • Provision of comprehensive reports for all services completed

 

Discount for Additional Services – this Support Plan covers routine scheduled preventative maintenance; tasks such as PC repairs, system fault finding, adding new machines to the network, electrical and cabling installations, office relocations, etc. are provided at a 25% discount.

 Pro-Active Business Support Plan

Complete preventative maintenance cover; for all computer equipment listed under the Plan we supply all the preventative maintenance services required for a single monthly fee.

Designed for businesses with a smaller infrastructure and unpredictable IT requirements, who have developed a strategy to ensure business continuity, where the computer preventative maintenance can be budgeted.

For a fixed annual fee (payable monthly in advance), dependent upon the size and complexity of your network, we undertake all the required preventative maintenance on the equipment listed in the equipment schedule.

 

Included Services – for all items listed in the Support Plan equipment schedule.

 

  • Regularly scheduled onsite and remote preventative maintenance services
    A fixed annual fee (payable monthly in advance) for all your preventative maintenance
  • A significant 33.33% discount on all service fees for any work that falls outside the Support Plan
  • Technical support on demand as requested, supplied at the applicable discounted rate
  • Access to 24 hrs / 7 days per week emergency support
  • A quarterly confirmation that the system antivirus software is valid, active and correctly updating
  • A weekly check of the system data backups, including email alerts sent to selected parties upon failure (if this feature is supported by your computer system)
  • The technical labour required to carry out the installation of all Operating System software maintenance, updates and service packs as they become available (onsite or remotely)
  • Loan equipment at no charge (only if available and excludes freight costs)
    Same business day response (within 8 business hours) to all queries
  • Same business day response (within 2 business hours) to system down or Server down situation
  • Interacting with third party suppliers where necessary for the successful resolution of technical issues
  • Provision of comprehensive reports for all services completed

Discount for Additional Services – this Support Plan covers routine scheduled preventative maintenance; tasks such as PC repairs, system fault finding, adding new machines to the network, office relocations, etc. are provided at a 33.33% discount.

 

Premium Business Support Plan

Complete cover for your office computer system no matter what the issue; for all computer equipment listed under the Plan we supply all the support, repair, troubleshooting, and maintenance services required for a single monthly fee.

Rampant Technology acts as your Internal IT Department, providing all the services you would expect from your own IT staff. A single fixed annual fee (paid monthly in advance) covers the technical labour required to complete all service and repair requests on the equipment listed in the Plan.

 

Included Services – for all items listed in the Support Plan equipment schedule.

 

  • A fixed annual fee (payable monthly in advance) for all your computer support services
  • Access to 24 hour / 7 days per week emergency support
  • Unlimited technical support (remote, telephone, travel, onsite)
  • Regularly scheduled onsite and remote preventative maintenance services
  • Routine Server maintenance carried out after-hours
  • A significant 50% discount on all service fees for any additional work that falls outside the Support Plan
  • A weekly confirmation that the system antivirus software is valid, active and correctly updating
  • A daily check of the system data backups, including email alerts sent to selected parties upon failure (if this feature is supported by your computer system)
  • All labour required to carry out the installation of all Operating System software maintenance updates and service packs as they become available
  • All labour required to carry out any PC repairs, including installing new replacement parts where the parts are purchased from Rampant Technology i.e. a hard drive fails and we are supplying the replacement part
  • All labour required to carry out hardware-only upgrades to equipment listed in the Equipment Schedule, if the hardware is purchased from Rampant Technology
  • Loan equipment at no charge (only if available and excludes freight costs)
  • Same business day response (within 8 business hours) to all client queries
    Same business day response (within 2 business hours) to system down or Server down situation
  • Interacting with third party suppliers for the successful resolution of technical issues
    Provision of comprehensive reports for all services completed

Discount for Additional Services – this Support Plan covers service, support, repair, troubleshooting, and preventative maintenance; tasks such as adding new machines to the network, office relocations, etc. are provided at a 50% discount.

We have specific IT solutions for your industry.

Having strong ties to the early developments of property management software in the real estate world, Rampant’s founders recognised a lack of quality computer support for real estate offices. Rampant Technology quickly expanded into many other industries reliant on Information Technology.

Since 1996, Rampant has serviced hundreds of clients from different business models, industries, states and countries, learning the importance of adaptable expertise and customised service. Don’t see your industry here? Contact us to find out what we can do for you.

Manufacturing

Finance

Entertainment

Hospitality

Government

Healthcare

Energy

Retail

Real Estate

Communication and Media

Transport

Automotive

Greater Brisbane Area

Gold Coast

Ipswich

Toowoomba

TESTIMONIALS

What People Are Saying

Rampant Technology has always provided not only incredible tech skill but customer service to match. This ultimately helps us create a smooth running office as any issues are resolved efficiently.

Alexandra Hill

Secretary, Glamorgan Vale Water Board

We use Rampant Technology to manage our company’s entire inbound processes and we are 100% satisfied with the professional service that Rampant have always provided us with.

Sean Huang

Director, Invech Corporation Pty Ltd

We're Here To Help!

Office

36 Badminton St
Mt Gravatt East, QLD
4122

Hours

Mon-Fri: 8:30 am – 5:00 pm
Weekends by appointment

Call Us

+61 7 3216 8357

Email Us

support@rampant.com.au